Terms of service

TERMS OF SERVICE

Last updated: 23 September 2026

Welcome to Rivenor Velow.

These Terms of Service (“Terms”) govern your access to and use of rivenorvelow.store and any purchase made through our website.

Throughout these Terms, “Rivenor Velow”, “we”, “us” and “our” refer to the operator of rivenorvelow.store. “You”, “your” and “customer” refer to the person accessing the website or purchasing products from us.

By accessing our website or placing an order, you agree to these Terms.

These Terms do not exclude, restrict or otherwise affect any statutory rights that cannot lawfully be excluded under UK consumer law.

1. About Rivenor Velow

Trading name: Rivenor Velow
Website: rivenorvelow.store
Customer service email: costumer@rivenorvelow.store

Further legal and business identification information, where applicable, is provided in our Legal Notice and other information displayed on our website.

2. Scope of These Terms

These Terms apply to:

  • access to and use of our website;

  • purchases made through rivenorvelow.store;

  • communications relating to orders;

  • promotions and discount offers;

  • product reviews and other customer-submitted content; and

  • services connected with purchases made from Rivenor Velow.

Separate policies, including our Return & Refund Policy, Shipping Policy, Privacy Policy and Cookie Policy, may also apply.

Where there is any conflict between these Terms and a mandatory requirement of applicable consumer law, the mandatory legal requirement will prevail.

3. Consumer Rights

Nothing in these Terms affects your statutory rights.

Goods supplied to UK consumers must meet the standards required by applicable consumer protection legislation, including requirements that goods are:

  • of satisfactory quality;

  • fit for purpose; and

  • as described.

Depending on the circumstances, consumers may have legal rights to reject goods, obtain a refund, request a repair or replacement, or receive a price reduction.

Further information is available in our Return & Refund Policy.

4. Eligibility to Place an Order

By placing an order through our website, you confirm that:

  • you are legally capable of entering into a binding contract;

  • the information you provide is accurate and complete; and

  • you are authorised to use the payment method submitted with your order.

If you are under 18 years old, you should only use the website and make purchases with the involvement of a parent or legal guardian where required.

5. Product Information

We take reasonable steps to ensure that product descriptions, specifications, photographs, colours, measurements and other information displayed on our website are accurate.

However, the appearance of colours may vary depending on your screen, device, display settings and lighting conditions.

Minor variations that do not materially alter the nature, quality or functionality of the product may occur.

Nothing in this section limits your legal rights where goods are materially different from their description or otherwise fail to conform to the contract.

6. Product Availability

All products are subject to availability.

Placing an item in your shopping basket does not reserve that item.

We may withdraw products from sale or update availability at any time before an order has been accepted.

If a product becomes unavailable after you have submitted an order, we will notify you and, where payment has already been taken for goods we cannot supply, refund the relevant amount.

7. Prices

Unless otherwise stated, prices displayed on rivenorvelow.store are shown in pounds sterling (£ GBP).

The total price payable will be clearly presented before you complete your order.

Any applicable taxes, delivery charges or other mandatory charges will be disclosed in accordance with applicable law before you become bound by the purchase.

We will not intentionally conceal mandatory charges or add optional paid services without the consent required by law.

8. Pricing Errors

We take reasonable care to ensure that prices are accurate.

If an obvious and genuine pricing error occurs, we may contact you before accepting the order and give you the opportunity to purchase the product at the correct price or cancel the order.

Where an order has already resulted in a binding contract, any action taken regarding a pricing error will remain subject to applicable law and your statutory rights.

9. Promotions and Discounts

From time to time, Rivenor Velow may offer:

  • discount codes;

  • multi-buy promotions;

  • gifts with purchase;

  • seasonal promotions;

  • clearance offers; or

  • other promotional campaigns.

Any specific conditions applicable to a promotion will be disclosed alongside that promotion.

Promotional statements, reference prices, discounts and availability claims will be presented in accordance with applicable UK consumer protection requirements.

Unless expressly stated otherwise, promotions cannot be exchanged for cash.

A promotion does not remove or reduce your statutory consumer rights.

10. Placing an Order

Before submitting an order, you will have an opportunity to review the products selected and correct relevant errors.

The checkout process will display the applicable product prices, payment options and delivery information before you place the order.

By activating the final payment or order button, where clearly identified as creating an obligation to pay, you submit an offer to purchase the products in your order.

11. Order Confirmation

After you submit an order, we may send you an electronic acknowledgement confirming that we have received it.

An acknowledgement of receipt does not necessarily mean that your order has been accepted.

Unless we expressly state otherwise during checkout, our acceptance of your order and formation of the sales contract will normally occur when we confirm that the relevant goods have been dispatched.

We will provide the contractual information required by applicable law in a format that you can retain, such as email.

12. Right to Refuse or Cancel an Order

Before a binding contract is formed, we may decline an order for legitimate reasons, including where:

  • a product is unavailable;

  • payment cannot be authorised;

  • we reasonably suspect fraud or unauthorised payment activity;

  • an obvious pricing or product-information error has occurred;

  • delivery cannot reasonably be made to the supplied address; or

  • accepting the order would breach applicable law.

We will not cancel or refuse orders for discriminatory or otherwise unlawful reasons.

Where payment has been taken for an order that we lawfully cancel, the relevant amount will be refunded.

13. Payment

Available payment methods will be displayed during checkout.

You must provide accurate billing and payment information.

By submitting payment details, you confirm that you are authorised to use the relevant payment method.

Payment processing may be performed by independent payment service providers.

Your payment provider may apply its own terms and security checks.

We will not impose payment charges prohibited by applicable UK law.

14. Fraud Prevention

Orders may be subject to reasonable fraud-prevention and security checks.

Where reasonably necessary, we may request additional information to verify an order or payment.

We reserve the right to decline transactions where there are reasonable grounds to suspect fraud, unauthorised use of a payment method or other unlawful activity.

15. Delivery

Available delivery methods, applicable costs and estimated delivery information will be displayed on our website or during checkout.

Our current delivery options are described in our Shipping Policy.

We will take reasonable steps to deliver orders within the timeframe communicated to you.

Where no different delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.

Delivery estimates may be affected by circumstances outside our reasonable control.

Your statutory remedies for late or failed delivery remain unaffected.

16. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please check your delivery information carefully before submitting your order.

If you become aware of an error after placing an order, contact us promptly at:

costumer@rivenorvelow.store

We cannot guarantee that an address can be changed after an order has entered the fulfilment or delivery process.

This does not affect any rights you have where a delivery problem results from our error.

17. Risk in the Goods

Where you purchase as a consumer, responsibility for loss or damage to the goods will pass to you only in accordance with applicable consumer law.

Where we arrange delivery, goods will generally remain at our risk until they come into your physical possession or the physical possession of a person you identify to receive them.

Different rules may apply where you independently commission a carrier that was not offered by us.

18. Ownership of Goods

Legal title to products will pass in accordance with the terms of the contract and applicable law.

This provision does not affect the statutory rules governing risk in goods supplied to consumers.

19. Right to Cancel Online Purchases

Consumers purchasing goods online will generally have a statutory right to cancel qualifying distance contracts without giving a reason.

For most goods, the cancellation period is 14 days after the relevant goods are received, subject to the rules and exceptions provided by law.

After notifying us of a valid cancellation, the goods must generally be returned within the applicable statutory period.

Full information about cancellation, exclusions, returns and refunds is contained in our Return & Refund Policy.

20. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy and applicable UK consumer legislation.

Nothing in these Terms restricts your legal rights relating to goods that are:

  • faulty;

  • damaged;

  • not of satisfactory quality;

  • not fit for purpose; or

  • not as described.

21. Personalised and Hygiene-Sensitive Goods

Certain products may be excluded from the statutory change-of-mind cancellation right where a specific legal exception applies.

This may include, depending on the circumstances:

  • clearly personalised goods; and

  • sealed goods that are not suitable for return for genuine health protection or hygiene reasons once unsealed.

Any such exception will only be applied where the applicable legal requirements are satisfied.

Your rights regarding faulty or misdescribed goods remain unaffected.

22. Intellectual Property Rights

Unless otherwise indicated, the website and its original content, including:

  • brand names;

  • logos;

  • graphics;

  • product photography;

  • written content;

  • design elements;

  • website layout; and

  • other materials

are owned by, licensed to or lawfully used by Rivenor Velow.

These materials may be protected by copyright, trade mark and other intellectual property laws.

You may access the website for your personal, non-commercial shopping purposes.

You must not reproduce, distribute, sell, commercially exploit or falsely claim ownership of protected website content without permission from the relevant rights holder or another lawful basis.

23. Rivenor Velow Brand

The names Rivenor Velow, associated branding, logos and visual identifiers may not be used in a way that falsely suggests sponsorship, authorisation, partnership or affiliation with Rivenor Velow.

Nothing in these Terms transfers ownership of our intellectual property to you.

24. Customer Reviews and User Content

Where our website allows you to submit reviews, photographs, comments or other content, you must ensure that your submission is lawful and based on genuine experience where represented as a consumer review.

You must not knowingly submit:

  • fake reviews;

  • misleading reviews;

  • reviews falsely presented as independent;

  • unlawful content;

  • defamatory content;

  • content that infringes another person's intellectual property or privacy rights; or

  • malicious software or harmful code.

Where a review has been incentivised, any disclosure required by law must be clear.

We may moderate or remove content where reasonably necessary for legal compliance, fraud prevention or enforcement of these Terms.

We will not knowingly manipulate reviews in a manner that gives consumers a misleading impression of genuine customer feedback.

25. Prohibited Uses

You must not use our website:

  • for unlawful or fraudulent purposes;

  • to interfere with the security or operation of the website;

  • to introduce viruses, malicious code or other harmful technology;

  • to obtain unauthorised access to systems or data;

  • to impersonate another person;

  • to misuse another person's payment information;

  • to infringe intellectual property rights;

  • to scrape or commercially exploit website content where prohibited by law;

  • to submit fraudulent orders; or

  • in any other manner that violates applicable law.

26. Website Availability

We aim to keep our website available and functioning correctly.

However, temporary interruptions may occur because of:

  • maintenance;

  • security updates;

  • technical faults;

  • hosting problems;

  • internet outages; or

  • circumstances outside our reasonable control.

We do not guarantee that the website will always be available without interruption.

Nothing in this section excludes liability that cannot lawfully be excluded.

27. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment, delivery, social media or other technology providers.

Third-party websites and services may operate under their own terms and privacy policies.

A link to an external website does not necessarily constitute an endorsement of all content available through that website.

Nothing in this section affects our legal responsibility for services or obligations for which Rivenor Velow remains responsible under applicable law.

28. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please review our Privacy Policy for information about:

  • what personal information we collect;

  • why we use it;

  • how it may be shared;

  • how long it may be retained; and

  • your applicable data protection rights.

Where cookies or similar technologies are used, further information will be provided through our Cookie Policy or cookie controls.

29. Our Responsibility to Consumers

We do not exclude or restrict liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence where liability cannot lawfully be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of statutory consumer rights where liability cannot lawfully be excluded; or

  • any other liability that applicable law does not permit us to exclude or restrict.

30. Foreseeable Loss

Where you are purchasing as a consumer, we are responsible for losses caused by our breach of contract or failure to use reasonable care and skill where the loss was a foreseeable result of that breach.

A loss is foreseeable where it was obvious that it would happen or where both parties knew, when the contract was formed, that the loss might occur.

Nothing in this section reduces any mandatory statutory remedy available to you.

31. Business Losses

Products sold through rivenorvelow.store are primarily intended for consumers.

If you use products for commercial, business or resale purposes, different legal rules may apply.

To the extent permitted by law in a business-to-business relationship, we will not be responsible for losses that are purely commercial and were not part of the consumer purpose for which the goods were supplied.

This provision does not affect rights that cannot legally be excluded.

32. Events Outside Our Reasonable Control

We will not be treated as responsible for a failure or delay caused solely by circumstances outside our reasonable control where applicable law allows this.

Such circumstances may include serious transport disruption, natural disasters, widespread network failures, industrial action or government restrictions.

We will nevertheless take reasonable steps to minimise disruption and comply with any continuing obligations required by law.

Your rights regarding delayed or undelivered goods remain unaffected.

33. Complaints

If you have a complaint regarding an order, product or our service, please contact:

Rivenor Velow
Email: costumer@rivenorvelow.store
Website: rivenorvelow.store

Please provide your order number and sufficient information for us to investigate your complaint.

We will aim to deal with complaints fairly and within a reasonable period.

Nothing in our complaints process prevents you from exercising any statutory rights or pursuing any remedy available under applicable law.

34. Changes to the Website

We may update, modify or improve our website from time to time.

This may include changes to:

  • website design;

  • available features;

  • product ranges;

  • payment options;

  • delivery options; or

  • technical functionality.

Changes will not retrospectively remove rights that have already arisen under a concluded consumer contract.

35. Changes to These Terms

We may update these Terms where reasonably necessary, including to reflect:

  • changes in law or regulation;

  • changes to our business operations;

  • changes in payment or delivery arrangements;

  • security requirements; or

  • improvements to our services.

The version applicable to your purchase will normally be the version made available to you when the relevant contract was entered into.

We will not retrospectively impose materially less favourable terms on an existing consumer contract where doing so would be unlawful or unfair.

36. No Waiver

If we do not immediately enforce a contractual right, this does not necessarily mean that we have waived that right.

Similarly, if you do not immediately exercise a statutory or contractual right, this does not necessarily mean that you have lost it.

37. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated in accordance with applicable law.

Where possible, the remaining provisions will continue to apply.

38. Entire Agreement

These Terms, together with the policies and information expressly forming part of your purchase, set out the terms governing the relevant transaction.

This provision does not exclude liability for fraud, fraudulent misrepresentation or any pre-contract information that forms part of the consumer contract under applicable law.

39. Governing Law

These Terms and purchases made through rivenorvelow.store are governed by the applicable laws of the United Kingdom, subject to the mandatory consumer protections that apply to you.

Where English law applies to the contract, the laws of England and Wales will govern it.

Nothing in these Terms deprives consumers living in Scotland, Northern Ireland or another jurisdiction of mandatory legal protections that apply to them.

40. Courts and Disputes

If you are a consumer resident in the United Kingdom, you may have the right to bring proceedings in the courts applicable to the part of the United Kingdom in which you live.

Nothing in these Terms is intended to require a UK consumer to give up a mandatory right to bring proceedings in a court that has jurisdiction under applicable law.

We encourage customers to contact us first so that we have an opportunity to resolve any problem directly.

41. Statutory Consumer Protections

These Terms should be interpreted consistently with applicable consumer legislation, including, where relevant:

  • the Consumer Rights Act 2015;

  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • the Digital Markets, Competition and Consumers Act 2024;

  • applicable electronic commerce legislation;

  • applicable data protection and privacy legislation; and

  • other mandatory UK consumer protection requirements.

References to legislation include amendments, replacements and other applicable legal developments where relevant.

42. Contact Information

For questions regarding these Terms, orders or customer service, contact:

Rivenor Velow
Website: rivenorvelow.store
Email: costumer@rivenorvelow.store

Last updated: 23 September 2026