Legal notice

LEGAL NOTICE

Last updated: 23 September 2026

This Legal Notice provides information about the operator of rivenorvelow.store and the legal terms applicable to the use of this website.

1. Website Operator

Trading Name: Rivenor Velow
Website: rivenorvelow.store
Email: costumer@rivenorvelow.store

Rivenor Velow is the trading name used for the online retail activities operated by the legal person or business identified above.

2. Company Registration Information

If Rivenor Velow is operated by a registered company, the following information applies:

If the business is operated as a sole trader rather than a limited company, this section should be amended accordingly.

3. VAT Information

If the business is not registered for VAT, no VAT registration number should be stated.

All prices displayed on the website will be presented in accordance with applicable UK pricing and consumer protection requirements.

4. Contact Information

For customer service, order enquiries, returns, refunds, delivery enquiries or complaints, please contact:

Rivenor Velow
Website: rivenorvelow.store
Email: costumer@rivenorvelow.store

We aim to respond to customer enquiries within a reasonable period.

5. Nature of the Business

Rivenor Velow operates an online retail store offering men's fashion, clothing, footwear, accessories and related products.

Products, availability and prices may change from time to time.

The presentation of products on the website does not remove or restrict any consumer rights provided under applicable UK law.

6. Electronic Commerce Information

The operator of this website makes its identity and contact information available in accordance with applicable electronic commerce requirements.

Where the business is entered in a public company, commercial or similar register, the relevant registration information will be provided in this Legal Notice.

Where VAT registration applies, the relevant VAT identification number will also be displayed.

7. Consumer Information

Customers purchasing goods through rivenorvelow.store may benefit from statutory consumer protections under UK law.

Nothing contained in this Legal Notice, our Terms of Service or any other policy is intended to exclude, restrict or reduce rights that cannot legally be excluded.

Customers should also review our:

Terms of Service;
Return & Refund Policy;
Shipping Policy;
Privacy Policy;
Cookie Policy; and
Contact Information.

These documents provide further information concerning purchases made through Rivenor Velow.

8. Product Information

We take reasonable steps to ensure that product descriptions, photographs, measurements, specifications and other information displayed on the website are accurate.

Colours may appear differently depending on the customer's screen, device, display configuration and lighting.

Any such normal display variation does not affect a customer's statutory rights where goods are not as described or otherwise fail to conform to the contract.

9. Prices

Prices displayed on rivenorvelow.store are generally shown in:

Pounds Sterling (£ GBP)

The total price and any applicable mandatory charges will be displayed in accordance with applicable law before the customer becomes bound by the order.

Any applicable delivery charges will be clearly presented before purchase.

10. Promotional Offers

Any discount, gift, promotional offer, multi-buy promotion or other commercial promotion displayed by Rivenor Velow will be subject to the conditions communicated with the relevant offer.

Where conditions apply, they will be presented in a clear and accessible manner.

Rivenor Velow does not intend to use misleading promotional claims or conceal mandatory charges.

11. Intellectual Property

Unless otherwise stated, the content available through rivenorvelow.store, including its:

trade name;
branding;
logos;
graphics;
photographs;
text;
product descriptions;
website design;
layout; and
original visual materials

is owned by, licensed to or otherwise lawfully used by Rivenor Velow.

Such content may be protected by copyright, trade mark and other intellectual property legislation.

Website content may not be reproduced, republished, distributed, commercially exploited or represented as belonging to another person without the permission of the relevant rights holder or another lawful basis.

12. Trade Marks

The Rivenor Velow name, logo and related brand elements may constitute trade marks or other protected commercial identifiers, whether registered or unregistered.

Nothing on this website grants users ownership of or a general licence to use those identifiers for commercial purposes.

13. Website Use

Users must not use rivenorvelow.store in a manner that:

violates applicable law;
interferes with the operation or security of the website;
introduces malicious software;
attempts unauthorised access to systems or data;
infringes intellectual property rights;
impersonates another person;
involves fraudulent transactions; or
otherwise causes unlawful harm.

Further conditions governing use of the website are contained in our Terms of Service.

14. Website Availability

We take reasonable steps to maintain the availability and security of rivenorvelow.store.

However, the website may occasionally be unavailable because of:

maintenance;
software updates;
technical problems;
hosting interruptions;
security incidents; or
circumstances outside our reasonable control.

Nothing in this section excludes or limits responsibility that cannot legally be excluded.

15. Third-Party Services

Rivenor Velow may use third-party providers for services such as:

website hosting;
payment processing;
fraud prevention;
analytics;
order fulfilment;
logistics;
email communications; and
delivery.

Third parties may process information under their own terms, privacy notices and legal obligations.

Where Rivenor Velow remains legally responsible for an obligation to the customer, the use of a third-party provider does not remove that responsibility.

16. External Links

Our website may contain links to websites operated by third parties.

Rivenor Velow does not control all information or services available through independently operated websites.

Users should review the terms and privacy practices of external websites before using them.

17. Privacy and Personal Data

Personal information collected through rivenorvelow.store will be processed in accordance with our Privacy Policy and applicable data protection law.

Where cookies or similar technologies are used, additional information will be provided through our Cookie Policy and, where required, appropriate consent controls.

18. Customer Reviews

Where customer reviews are displayed, Rivenor Velow will not knowingly present fabricated consumer reviews as genuine customer experiences.

Customers submitting reviews must provide truthful information based on genuine experiences where the content is presented as a consumer review.

Any incentives connected with reviews will be disclosed where required by law.

19. Liability

Nothing in this Legal Notice excludes or limits liability where exclusion or limitation would be unlawful.

In particular, nothing is intended to exclude or limit liability for:

fraud or fraudulent misrepresentation;
death or personal injury caused by negligence where liability cannot legally be excluded;
mandatory statutory consumer rights; or
any other liability that cannot lawfully be excluded.

20. Consumer Rights

Goods supplied by Rivenor Velow must comply with applicable statutory requirements.

Where relevant, consumers may have legal rights if goods are:

faulty;
not of satisfactory quality;
not fit for purpose;
damaged; or
not as described.

Further information is available in our Return & Refund Policy.

Nothing in this Legal Notice overrides statutory consumer rights.

21. Distance-Selling Rights

Customers purchasing products online may have statutory cancellation rights under UK distance-selling legislation.

For qualifying goods, customers generally have a statutory cancellation period subject to the applicable conditions and exemptions.

Our Return & Refund Policy provides further information about exercising these rights.

22. Shipping and Delivery

Current delivery options, estimated delivery times and shipping charges are described in our Shipping Policy and at checkout.

Rivenor Velow currently offers:

Express Shipping: 5–8 working days — Paid
Standard Shipping: 5–12 working days — Free

Applicable shipping information will be provided before the customer completes an order.

23. Complaints

Customers wishing to raise a complaint should contact:

Email: costumer@rivenorvelow.store

Please provide your order number where applicable and sufficient information for us to investigate the matter.

We will aim to handle complaints fairly and within a reasonable period.

24. Governing Terms

Purchases made through rivenorvelow.store are also subject to our Terms of Service and other policies displayed on the website.

Where a provision of a store policy conflicts with mandatory consumer legislation, the applicable mandatory legal requirement will prevail.

25. Applicable Legislation

Depending on the circumstances, legislation relevant to the operation of this website and sales to UK consumers may include:

Consumer Rights Act 2015;
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
Electronic Commerce (EC Directive) Regulations 2002;
Digital Markets, Competition and Consumers Act 2024;
Companies Act 2006, where applicable;
UK data protection legislation; and
other applicable consumer, commercial and electronic commerce legislation.