Contact information

CONTACT INFORMATION

Last updated: 23 September 2026

Thank you for visiting Rivenor Velow.

If you have any questions about your order, delivery, returns, refunds, products or our store policies, our customer support team is available to assist you.

Customer Support

Store: Rivenor Velow
Website: rivenorvelow.store
Email: costumer@rivenorvelow.store

For the quickest assistance, please contact us by email.

Order Enquiries

When contacting us about an existing order, please include:

your full name;
your order number;
the email address used when placing the order; and
a brief description of your enquiry.

This helps us locate your order and respond more efficiently.

Returns and Refunds

For questions regarding returns, cancellations, refunds, faulty products or incorrect items, please contact:

costumer@rivenorvelow.store

Please include your order number and relevant details about the product.

Where appropriate, photographs may help us assess damaged or incorrect items more quickly.

For full information, please review our Return & Refund Policy.

Shipping and Delivery

For enquiries concerning:

order tracking;
delivery delays;
missing parcels;
damaged parcels; or
delivery information,

please contact:

costumer@rivenorvelow.store

For further details, please review our Shipping Policy.

General Enquiries

For general questions regarding Rivenor Velow, our products or our website, contact:

Email: costumer@rivenorvelow.store
Website: rivenorvelow.store

Complaints

If you wish to make a complaint, please email us at:

costumer@rivenorvelow.store

Please provide sufficient information for us to investigate your complaint, including your order number where applicable.

We will aim to review and respond to complaints fairly and within a reasonable period.

Business and Legal Information

Trading name: Rivenor Velow
Website: rivenorvelow.store
Customer Service Email: costumer@rivenorvelow.store

Any additional legally required business identification details, including the trader's legal name, geographical business address and company registration information where applicable, should be displayed in our Legal Notice and other required areas of the website.